Brand New Holiday Inn Express and Suites Austin Airport

Opera experience preffered

IHG experience preferred

Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests and ensuring their satisfaction throughout their stay. This is an excellent opportunity for someone with a passion for hospitality and a desire to create memorable experiences for our guests.

Responsibilities:
- Greet guests upon arrival and provide them with a warm welcome
- Assist guests with check-in and check-out processes
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Maintain accurate guest records and reservation information
- Process payments and maintain cash handling procedures
- Operate phone systems and handle incoming calls with proper phone etiquette
- Assist with night audit duties as needed
- Collaborate with other hotel departments to ensure guest satisfaction

Requirements:
- Previous experience in hotel management or front desk operations is preferred
- Fluent in multiple languages is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to handle difficult situations with patience and professionalism
- Knowledge of hospitality industry practices and procedures
- Familiarity with hotel reservation systems is desirable

We offer competitive pay rates and opportunities for career growth within the hospitality industry. If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or requirements associated with the role.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Del Valle, TX 78617 (Required)

Ability to Relocate:

• Del Valle, TX 78617: Relocate before starting work (Required)

Work Location: In person